FAQs
There is nothing on your website & I want to buy a piece, how do I go about purchasing something I saw on your Instagram?
I sell pieces via monthly or sometimes bi-monthly Shop Drops. This is a system where I release new items on my website in large quantities all at once. They typically sell out very fast, especially certain pieces (see question below). Please keep updated via my email list or on Instagram so that you know when the shop drops are. The dates are not announced until roughly 1 week prior to the shop drop date. This is THE ONLY WAY to purchase a piece. Please do not DM me on Instagram asking if you can buy a certain piece or when a certain piece will become available. If it is not listed on the website then it is NOT available for purchase. A preview for every shop update is available 1 hour before the items hit the shop on my Instagram stories.
The piece i'm interested in is always sold out - why?
Ceramic work takes patience to create. A single piece typically takes me about a month to make from start to finish. There are certain pieces that I simply cannot keep in stock & unfortunately they do sell out very fast. Typically if a piece is in high demand, I try to make a few of that item for each shop drop so if you miss it, you should check the preview next time because it is likely that it will be available the following month!
Every time I try to purchase something, it sells out before I can complete my purchase. What more can I do?
Shop drops sell out very quickly. Here are some tips for faster checkout:
Create a ShopPay account BEFORE the time of the drop. ShopPay is a safe & secure checkout method that saves your credit card information, shipping address, & contact information so you can fast track through this part of the checkout, saving time. You can do this directly on ShopPay's website, & make sure you are signed into ShopPay on your device at the time of checkout.
Try purchasing items separately. You will have better luck adding one single item to your cart, checking out completely & going back to purchase more items if you have time before they sell out. Putting items in your cart DOES NOT hold them. If you place multiple orders, I will combine all items into one parcel & refund any shipping overages.
What are the care instructions for my new piece?
My work is all stoneware ceramic - it is all microwave & dishwasher safe. Stoneware is actually even oven safe! I always recommend hand-washing if you have the time, because it will help preserve the longevity of the piece.
Do you take custom orders?
I currently do not take custom orders but on occasion I do. You can join the email list or turn on Instagram notifications on my page to keep updated on the availability of custom work!
Do you wholesale?
Not currently!
What are your shipping rates / processing time?
All orders will usually ship out in 3-5 business days. I ship all orders via USPS & these are the only rates you will see during checkout.
Do you offer international shipping?
I currently offer international shipping to Canada with plans to expand to more regions in the near future. Shipping rates to Canada are often miscalculated at checkout & you may receive a refund (if applicable) for any overcharges after your piece is shipped.
Do you offer local pickup?
Yes! Currently I offer local pickup via Good Girl Silver Studio @ Chromedge in Columbus, OH. The fee is $2, which goes directly to Good Girl Silver to help cover the time associated with organizing the pickups. If you would like to pickup locally, please reach out via email & you will be sent a link to schedule a pickup appointment within available hours.
My piece arrived damage / never arrived at all, what do I do?
All orders are shipped via USPS & are insured. Please understand that once a package leaves my studio, I have the same tracking information as you do. If you piece arrives damaged please reach out immediately. If your package is lost in transit, reach out directly to your local post office & ask to speak with your postmaster to see if they can help. If they are unable to locate the package, ask to file a claim & a complaint, you can also start this process online. Unfortunately, Lost Petal Pottery is not responsible for lost or stolen packages in the transit process & will not issue refunds for lost or stolen packages.